Privacy

An account needs a name, an email address and a password. The password is stored only as a bcrypt hash — we cannot read it, and neither can anyone who obtains a copy of the database.

An order additionally needs a delivery address and a phone number, so a courier can find you. That address is frozen onto the order at the moment you place it, which is why editing it later does not rewrite an old receipt.

We record which paddles you compare and wishlist, in your own browser, so the tray survives a reload. That data stays on your device unless you are signed in and choose to save it.

To fulfil orders, handle returns and honour warranties — none of which is possible anonymously.

To defend the shop: we keep a hashed fingerprint of the IP address and user agent attached to each login session, so a stolen session can be identified and revoked. The raw values are never stored.

To send you email you asked for. The newsletter is opt-in and every message carries a one-click unsubscribe.

Couriers get the delivery address and phone number, because that is the job. Payment providers get whatever they need to take a payment; for cash on delivery, that is nothing at all.

We do not sell customer data, we do not run third-party advertising pixels, and there is no analytics vendor receiving your browsing history from this site.

Order records are kept for as long as tax and consumer law require, which outlives your account — deleting an account soft-deletes the profile and leaves the financial record intact.

Login sessions expire on their own: fifteen minutes for an access token, thirty days for the refresh token that renews it. Expired tokens are removed by the database automatically.

Your answer to the cookie banner is kept as a dated record for as long as we need to show what you agreed to, and no longer.

You can ask for a copy of everything we hold about you, ask for it to be corrected, or ask for the account to be deleted. Write to support and we will act within thirty days.

You can unsubscribe from marketing at any time without affecting order-related email, which we are obliged to send.

You can change or withdraw your cookie choices whenever you like, from the cookie policy page.

The cookies this site sets, what each one does and how to change your mind are all set out on the cookie policy page.

Nothing outside the strictly necessary set is written to your browser before you have answered the banner.